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New Participant
February 12, 2023
Question

Merge Super Admin Accounts

  • February 12, 2023
  • 1 reply
  • 227 views

I am currently a Super Admin, and am taking over the role of a former employee who is also a Super Admin. How can we merge the two accounts, but keep my direct dial with their extension. I am physically moving offices as well.

The position I am vacating does NOT need to be a Super Admin.

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
February 14, 2023

You may swap your current number to the extension's phone number that you will take over. Then you can remove the Super Admin access of the old extension. Submit a ticket at https://support.ringcentral.com/new-case.html to ask for assistance with swapping numbers.