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The First Step
March 1, 2018
Question

Message "Switch call to this device" keeps popping up in the desktop app

  • March 1, 2018
  • 29 replies
  • 4954 views

Account type: US

Desktop version: 9.4.3-29474


I started having this issue in the last week. After a call ends, I get a green button in the RingCentral for Windows desktop application asking if I want to switch call to this device.



There isn't another active call. If I click the "Switch" button, it tries to perform the action but I just encounter dead air. The phone number listed in the popup changes over time (often, it's the number from my last call).


If I do nothing, the green button will often disappear on it's own.


Anyone else encounter this? Suggested solutions?


P.S. Already rebooted, so that isn't a solution. ;-)

29 replies

New Participant
September 21, 2018
We updated to a newer version of the RC app 10.2 for this user today and will be monitoring the behavior. 
New Participant
November 2, 2018
I have a user that keeps getting this pop up after he hangs up a call... what was the fix?

New Participant
November 2, 2018
What version of the software are they on? We haven't had the issue since updating to the latest version I believe. I will double check with the person who was lead on that issue. She is out until Monday. 
danpThe First StepAuthor
The First Step
November 2, 2018
FWIW, this issue seems to popup randomly for me (started again a few days ago), even when running the latest version of the software.

New Participant
November 9, 2018
Still having this issue after updating to 10.2.1

New Participant
November 15, 2018
I have a user under my account having this same issue using the latest RC Phone app version 10.2.1.31914.  I have opened a ticket with RC support as well.
New Participant
April 19, 2021

I am having the same issue here as well, very frequently with one user. Anyone have a solution> Opening a ticket leads to nowhere.

Mary-Community_Moderator
Community Manager
Community Manager
April 19, 2021

Hi Frank, have you tried to uninstall/reinstall your app?

New Participant
June 22, 2023

This happened to me too and with ZERO support from RingCentral I figured it out. Log into your RingCentral, Go to Reports, Call Log.

You'll see the call in question is shown as "In-Progress." Check the box next to it and click the RESET Button at the top. Should solve it.

*Special shoutout to RingCentral for taking 10mins to get to a person and then disconnecting/dropping the call before providing any sort of assistance.*