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The First Step
Mar 1, 2018 8:28 PM UTC
Question

Message "Switch call to this device" keeps popping up in the desktop app

Account type: US

Desktop version: 9.4.3-29474


I started having this issue in the last week. After a call ends, I get a green button in the RingCentral for Windows desktop application asking if I want to switch call to this device.



There isn't another active call. If I click the "Switch" button, it tries to perform the action but I just encounter dead air. The phone number listed in the popup changes over time (often, it's the number from my last call).


If I do nothing, the green button will often disappear on it's own.


Anyone else encounter this? Suggested solutions?


P.S. Already rebooted, so that isn't a solution. ;-)

29 replies

New Participant
Sep 21, 2018 4:57 PM UTC
We updated to a newer version of the RC app 10.2 for this user today and will be monitoring the behavior. 
New Participant
Nov 2, 2018 2:58 PM UTC
I have a user that keeps getting this pop up after he hangs up a call... what was the fix?

New Participant
Nov 2, 2018 3:01 PM UTC
What version of the software are they on? We haven't had the issue since updating to the latest version I believe. I will double check with the person who was lead on that issue. She is out until Monday. 
danpThe First StepAuthor
The First Step
Nov 2, 2018 6:08 PM UTC
FWIW, this issue seems to popup randomly for me (started again a few days ago), even when running the latest version of the software.

New Participant
Nov 9, 2018 11:48 PM UTC
Still having this issue after updating to 10.2.1

New Participant
Nov 15, 2018 12:24 AM UTC
I have a user under my account having this same issue using the latest RC Phone app version 10.2.1.31914.  I have opened a ticket with RC support as well.
New Participant
Apr 19, 2021 6:19 PM UTC

I am having the same issue here as well, very frequently with one user. Anyone have a solution> Opening a ticket leads to nowhere.

Mary-Community_Moderator
Community Manager
Community Manager
Apr 19, 2021 7:11 PM UTC

Hi Frank, have you tried to uninstall/reinstall your app?

New Participant
Jun 22, 2023 4:30 PM UTC

This happened to me too and with ZERO support from RingCentral I figured it out. Log into your RingCentral, Go to Reports, Call Log.

You'll see the call in question is shown as "In-Progress." Check the box next to it and click the RESET Button at the top. Should solve it.

*Special shoutout to RingCentral for taking 10mins to get to a person and then disconnecting/dropping the call before providing any sort of assistance.*