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The First Step
August 13, 2021
Question

Messages from Disabled Account?

  • August 13, 2021
  • 2 replies
  • 1009 views

Hi,

If an account is disabled, are chat/glip messages retrievable/viewable? If the account is enabled again?

Thanks

    2 replies

    The First Step
    August 13, 2021

    But the question is if the account is disabled, you may be getting a message like "Access to this account is disabled. " something like this.. In that case I am not sure if you can retrieve or view.

    But if the account is enabled again, you should able to retrieve and view.

    The First Step
    September 14, 2021

    No...the messages aren't preserved. Moreover, any group they're a part of just disappear (Teams are ok).

    Just found this out this week. Disabled a user on Friday, and by Monday some employees were complaining that their groups were gone. Turns out they contained this disabled user. Tried re-enabling this user's account, but the content was still gone.

    Support was able to restore the content, but still...this seems like a major oversight. If you have a group with 5 employees, why delete the whole group if one employee leaves? Makes no sense.

    You do have the option to convert a group message into a Team, but as an admin, there's no way for me to know how disabling/deleting a user could impact all of my employees.

    They really need to find a solution for this ASAP, or else it could turn into a management nightmare.

    Please upvote my "idea" if you get a chance.