Microsoft Contacts in folders not syncing?

5 replies
946 views

I have the RingCentral Desktop app connected to my Microsoft account, but not all of the contacts seem to be syncing. In my contacts in MSFT, I have a sub-folder, and none of those are pulling into RingCentral. Any ideas?

contacts

Mary-Community_Moderator

Community Manager

Hi @jon-petit May I know how many total of contacts do you have in Microsoft?

Mary-Community_Moderator

Community Manager

Hi @jon-petit Can you please share us a recording of this behavior so I can forward it to the Product Team? Please send it to community.support@ringcentral.com.

N

Nathan1615078064

The First Step

@Mary-Community_Moderator

I have the same issue - when will additional contact folders be supported please ?

N

Nathan1615078064

The First Step

@Mary-Community_Moderator Still hoping for an answer to this question please.

Mary-Community_Moderator

Community Manager

Hi Everyone, apologies for the late update as I just had a clear answer about this concern. There is no option to import contacts from the subfolders; it will only be in primary contacts.

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