Microsoft Teams

3 replies
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Our organization heavily uses Microsoft Teams for calls/meetings. We are in the process of moving to Ringcentral using the Ringcentral App on the same computer as Microsoft Teams. When someone is on a Microsoft Teams call/meeting and receive a Ringcentral call and answers it, the other people on the Teams call/meeting hear the Ringcentral user’s side of the Ringcentral call conversation. It doesn’t put the Microsoft Teams call on hold. How do we get this to not happen?

ringcentral app

N

naragon

New Participant

Following this. We just recently started using Ring Central for our phone system and we use Teams for meetings. If someone is in a Teams meeting, but needs to take a call on Ring Central, we need to know how to switch the audio from Teams to Ring Central without getting disconnected from the Teams meeting.

G

Gary Pullis

New Participant

…. two years later ….

We’re onboarding RingCentral and have the same issue with Teams not muting when we pick up a call on the RingCentral app.

Mary-Community_Moderator

Community Manager

…. two years later ….

We’re onboarding RingCentral and have the same issue with Teams not muting when we pick up a call on the RingCentral app.

Hi @Gary Pullis,

Thanks for bringing this up! I checked with our Product Team, and it seems this is expected behavior since RingCentral isn’t connected to Teams in a way that allows calls to be interrupted.

I did some research and found an older workaround that might help. I can’t guarantee it will work 100%, but it’s worth giving it a try:

Go to RingCentral Apps settings inside Teams.
Navigate to: Settings > Audio > Headset > Use headset control buttons to answer, end, and mute phone calls
Turn off this setting (see attached screenshot).

Hopefully this helps improve your experience a bit! Let me know how it goes.

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