Missed Calls are missing.

Two days ago (8/27/24), three of our VVX Polycom 410 phones all have their Missed Calls displaying “No Records.”

The App displays the missing calls, but we need the phone to display it as well as several different individuals use the phone, but not the App.

We have restarted the phones, and have resynced them through the web portal.

Does anyone know how to restore this functionality to our phones?

Community Manager

Hi @idjw915 I know it's a bit late, but has your issue been resolved?

Author

The First Step

It has not. They have started logging again, but we still lost everything prior to 8/27/24.

Community Manager

It has not. They have started logging again, but we still lost everything prior to 8/27/24.

Please submit a ticket to Tech Support for this issue to be investigated. You can access the ticket submission form at https://support.ringcentral.com/new-case.html

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