Missed Calls from Extensions To Extensions

Why does extension-to-extension missed calls affect the total number of missed calls?

Best answer by Mary-Community_Moderator

There are no exceptions on how calls are counted. All calls reflected in Call Logs are added to the total number of missed calls.

Community Manager

There are no exceptions on how calls are counted. All calls reflected in Call Logs are added to the total number of missed calls.

The First Step

This has been going on here also, rings for 1 second then shows missed on the call log on one extension.

Happens 3-4 times a day out of several dozen calls.

Hopefully this is fixed soon, it is impacting things in a negative way.

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