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New Participant
Apr 16, 2025 2:39 PM UTC
Question

MMS Limit is 1.5Mb

We have been having an issue with sending MMS pictures larger than 1.5 Mb.

Up until a month ago, we never had an issue sending MMS pictures larger than 1.5Mb. 

Now I was informed that there is a limit on the MMS size.

Can this limit be increased? 

It's a pain to use Google Photos to send a link instead of the actual picture.

 

Also, when is Ring Central going to be RCS messaging compliant?

 

    1 reply

    Crystal_
    Community Manager
    Community Manager
    Apr 17, 2025 4:50 PM UTC

    We have been having an issue with sending MMS pictures larger than 1.5 Mb.

    Up until a month ago, we never had an issue sending MMS pictures larger than 1.5Mb. 

    Now I was informed that there is a limit on the MMS size.

    Can this limit be increased? 

    It's a pain to use Google Photos to send a link instead of the actual picture.

     

    Also, when is Ring Central going to be RCS messaging compliant?

     

    Thanks for bringing this up — Currently, the MMS file size limit is set at 1.5 MB. While there’s no confirmed update yet about increasing this limit, our Product team is actively gathering feedback on this. I’d recommend adding your vote and comments to this existing feature request so our teams can track demand and prioritize improvements:
    📎 Increase the MMS file size attachment
     

    As for RCS messaging capability, that’s also a popular ask from our customers. You can follow and vote on the request here:
    📎 It would be great to have RCS text messaging capability
     

    The more visibility and support these requests get, the better chance they have of being prioritized. Appreciate you sharing your experience with the community — we’ll be sure to keep everyone posted on any updates!