Mobile iOS app incoming calls not ringing

Forum|Forum|6 years ago
March 20, 2020
12 replies
3002 views

iOS app v 20.1.22.0.60385 app not ringing for incoming call; for the person calling it just rings and rings then goes to voicemail. The problem is I an missing calls. I have to watch the call log or wait to I am notified about a message. I have an extension and a direct line and it has happened on both. This just started happening this week and 2 others at my office have experienced it also.

Any idea as to the cause and if it can be corrected? With us working from home we have to have this working. Please help!!!!

mobile

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D

davidj

New Participant

Well, the Focus settings were a red herring. They are off by default. So we are going to try different networks to see if that may be an issue.. I doubt it, but… This has seldom happened on Android phones, but usually IPhones have issues….

Mary-Community_Moderator

Community Manager

Well, the Focus settings were a red herring. They are off by default. So we are going to try different networks to see if that may be an issue.. I doubt it, but… This has seldom happened on Android phones, but usually IPhones have issues….

Thanks for the update! You can let the representative who’s helping you know about this so they can take a closer look and check what else might be causing the issue.

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