My Number Comes Up As Spam

When I call my clients, it shows up as spam on their phones. How do I fix this?

Best answer by Mary-Community_Moderator

Hi @MasseyLaw,

While there's no single magic button to fix this, here's what often helps our customers:

Ask Clients to Save Your Number: The best defense is for clients to add your number to their phone contacts. Phones rarely flag numbers from contacts.
Check Your Caller ID Name (CNAM): Make sure your business name appears correctly as your Caller ID. You can check this in your RingCentral Admin Portal under your phone number settings. A clear, recognizable name helps. For more details on how to check our update your CNAM, click HERE.
Vary Call Patterns: If you're making a ton of calls quickly, especially with short durations, it can look suspicious to spam filters. Try to vary your calling pace.
Report Incorrect Flagging: For persistent issues with a specific carrier (like Verizon or AT&T), you (or your client) can sometimes report the incorrect spam label directly to that carrier.

These steps can significantly improve how your calls are seen by receiving phones.

Community Manager

Hi @MasseyLaw,

While there's no single magic button to fix this, here's what often helps our customers:

Ask Clients to Save Your Number: The best defense is for clients to add your number to their phone contacts. Phones rarely flag numbers from contacts.
Check Your Caller ID Name (CNAM): Make sure your business name appears correctly as your Caller ID. You can check this in your RingCentral Admin Portal under your phone number settings. A clear, recognizable name helps. For more details on how to check our update your CNAM, click HERE.
Vary Call Patterns: If you're making a ton of calls quickly, especially with short durations, it can look suspicious to spam filters. Try to vary your calling pace.
Report Incorrect Flagging: For persistent issues with a specific carrier (like Verizon or AT&T), you (or your client) can sometimes report the incorrect spam label directly to that carrier.

These steps can significantly improve how your calls are seen by receiving phones.

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