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New Participant
Feb 26, 2021 7:25 PM UTC
Question

Network Unstable Calls Dropped

Recently we have been receiving this message on our cell phones Network Unstable. And on our deskphone, sometimes the calls don't even come through, they randomly go directly to voicemail. Support wasn't much help. Is anyone having this issue?

    3 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Feb 26, 2021 8:57 PM UTC

    Hello @esmeralda-diaz, may I know what happened to the case you had with Tech Support?

    New Participant
    Apr 28, 2021 6:56 PM UTC

    I had a similar issue where my calls would go through and received but there was nothing on either end and the Network Unstable Message repeatedly further blocked the call. HERE IS WHAT FIXED IT....

    On the phone app, go to SETTINGS to PHONE to DIRECT DIAL DATA and switch setting from "Wi-Fi or Mobile Data" to "WiFi or Carrier Minutes". That worked for me.

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Apr 29, 2021 3:40 PM UTC

    Thanks for sharing this work-around, @ZB Investments.