New User - Not listed as company

Forum|Forum|11 months ago
August 29, 2025
2 replies
104 views

New User Issue
When logging into RingCentral via Single Sign-On, the G4S company option is not appearing (see attached image).

Best answer by Mary-Community_Moderator

Hi @liam.clarke,

It looks like the user had already registered their email under a free stand-alone account. I went ahead and removed that free account for you. Please try removing the user and then adding them back again. Everything should work fine now. :)

Mary-Community_ModeratorAnswer

Community Manager

Hi @liam.clarke,

It looks like the user had already registered their email under a free stand-alone account. I went ahead and removed that free account for you. Please try removing the user and then adding them back again. Everything should work fine now. :)

L

liam.clarke

Author

The First Step

Thank you Mary all good now!

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