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The First Step
February 4, 2020
Question

Not receiving inbound text messages - random

  • February 4, 2020
  • 13 replies
  • 5012 views
I am not getting all of my inbound text messages. This has been going on for a few days. I sent myself separate text messages today in this order: "1, 2, 3, 4, 5, 6" ... I only got 1, 4, 6 (out of order) and 5 .. I have had clients commenting that I have not responded to their text messages. I have not received them, nor have I received the notification emails from RingCentral. 

    13 replies

    The First Step
    February 25, 2020
    I had one text that I know of that didn't arrive yesterday, but maybe that's the end of the problem with Jessica's update from earlier today.  I'm cautiously optimistic.
    Community Manager
    July 30, 2020
    I would recommend opening a case with our Tech Support team to investigate this! 


    The First Step
    November 17, 2022

    Jay, I gave up on RingCentral's Business SMS months ago and switched to Google Voice. It works flawlessly. Too much instability (and keyword censoring!!) with RCs SMS.