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New Participant
October 26, 2021
Question

One user, Multiple Phones, Different call queue behavior

  • October 26, 2021
  • 1 reply
  • 749 views

I have a user with multiple desks and that will be performing different functions at each desk. At one desk he will be included in a few different call queues, at another he will only be included in one.


Is it possible for me to set him up with multiple phones and accomplish this behavior while only having one internal extension for everyone to call?

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
October 26, 2021

This kind of setup would be too complicated for a single user. It is much better to create another one and assign the other phone to it.