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New Participant
August 26, 2021
Question

Option for callers to opt out of being recorded?

  • August 26, 2021
  • 1 reply
  • 734 views

Good afternoon, we would like to continue recording our incoming calls, but we also want to give our customers the option to opt out of being recorded while still connecting the call. Is this possible to setup in the admin console?

    1 reply

    The First Step
    September 3, 2021

    I guess if automatic call recording is enable, this feature is not there to stop, pause or opt out..

    The feature is requested here https://ideas.ringcentral.com/ideas/CUSTCOM-I-292