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New Participant
April 20, 2021
Question

Paging with ability to Respond

  • April 20, 2021
  • 2 replies
  • 473 views

Our previous system let us Page a *group* of phones, and then let someone pick up a phone and talk to the person Paging. This like a hybrid of Intercom and Paging. It doesn't seem to be possible in RC - as the support page states: "Paging is a one-way broadcast on one or multiple devices/users, while Intercom is a peer-to-peer, two-way communication between two devices/users. " What is the difference between Paging and Intercom? (ringcentral.com)

Has anyone figured out a way to do this?

2 replies

Mary-Community_Moderator
Community Manager
Community Manager
April 21, 2021

Hello Sanford, Yes, it is currently not possible with RingCentral. Our Product Team is open to suggestions. Please submit this as a feature request in our Ideas Portal at https://ideas.ringcentral.com/.

The First Step
April 21, 2021

Did you checked with RC support team here if that grouping of paging number and contacting that paging person can be done in RC system? I hope can help you with your requirement and guide you.