phone still ringing even after answer

9 replies
2139 views

We have 5 people set up on a call queue, every time a call comes in and someone answers one of the other people in the call queue still experience a ringing tone. only way to stop it is to sign out of ring central and sign back in. How do I stop this from happening?

phone

A

aleksandr-kirichenko

New Participant

I have same issue.... getting tired of it... when I called ringcentral they suggested restarting router. but that did not help

N

nielsen

New Participant

We also have the same issue. It is really frustrating.

J

jared

New Participant

Hi Rhys Gulwell,

I would suggest that you open a case so that we can help you investigate this further.

D

dramos

New Participant

We are also having that same issue, submitting a ticket with RC with hopes they can resolve the issue.

Mary-Community_Moderator

Community Manager

Hi David,

Looks like you haven't created a case yet. Let me know if you need a help.

I

ims1982

New Participant

Was this ever resolved???

Mary-Community_Moderator

Community Manager

Was this ever resolved???

Hi @ims1982To escalate this issue, please submit a Support ticket. Our Tier 2 team will then conduct test calls and assist you in resolving the problem. Thank you!

https://support.ringcentral.com/new-case.html