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The First Step
Dec 15, 2020 5:25 PM UTC
Question

Phones ringing that shouldn't be. Can't answer though, just rings when other location gets calls

Started last week. Calls to an office group are causing a phone in another office to ring as well. That phone cannot however pick up that call. Very irritating now due to double the number of rings occurring.


    3 replies

    Dec 16, 2020 11:36 PM UTC

    Hello there! We do apologize for the inconvenience. I would highly recommend opening a case HERE, and our tech support will investigate it further. Thank you for your patience in this matter.

    The First Step
    Dec 17, 2020 4:08 PM UTC

    I am trying to open a case however the site is not allowing me to enter subject or information. The "Case Info" area has lights flowing through it and no where to enter information.


    The First Step
    Apr 2, 2021 4:55 PM UTC

    I am having this exact same issue!!