The First Step

Poly ATA 400 Provisioning issue

Forum|Forum|8 months ago
December 22, 2025
3 replies
125 views

Hi,

Any help would be gratefully appreciated!

Due to OBi302 not available, i am attempting to provision a poly 400 ATA.

Existing provisioning tools do not seem to match configuration changes required in portal. I have also attempted manually configuring SIP but think I may be missing something!

Mary-Community_Moderator

Community Manager

Hello @liam.clarke,

Since the Poly 400 series handles SIP profiles slightly differently than the older OBi devices, manual configuration can be tricky. While manual SIP configuration is possible, I highly recommend reaching out to RingCentral Tech Support. We have a dedicated Phone Provisioning Team specifically trained to handle these hardware transitions.

L

liam.clarke

Author

The First Step

Thank you Mary,

I will reach out to support team.

Mary-Community_Moderator

Community Manager

Thank you Mary,

I will reach out to support team.

Of course! Let us know how it goes. 😊

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