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New Participant
Jun 26, 2017 2:40 PM UTC

Ring Central App doesn't ring

Hello, my Ring Central App doesn't ring at all. I just get a message pop up informing me of a missed call and voicemail is usually left. Sometime my phone lights up as if I touched a button then goes dark again, but nothing on my screen at a to show me it's ringing until it's too late.I use an i Phone iOS 10.3.2. it's a US account but I use mine in the UK when i'm on good/strong wifi. It did used to ring when I first had it but stopped a few months ago. I'm hoping you can help.

11 replies

New Participant
Aug 28, 2018 6:57 PM UTC
Hi,

We are having a similar problem. My colleague's RC iPhone app only rings sometimes. Sometimes the length of the ring is very short, not providing her enough time to locate her phone and respond to the call. Sometimes it does not ring at all, and she only sees a notification about a missed call/voicemail. I have attached screenshots of her settings. 



Thanks!
New Participant
Feb 26, 2019 3:53 PM UTC
My phone won't ring thru the mobile app.
The First Step
Jul 30, 2020 3:07 AM UTC
Hello Sez,

Have you tried uninstalling/reinstalling the app?

Could you post screen shots of your current call settings? Tap the icon on the top left-hand side (where a picture can go) -> Tap Call Settings

Next, have you checked your iPhone's settings for the RC Mobile App? On your iPhone go to Settings -> Notifications -> Find the RC Mobile App -> What Notifications are Allowed? Could you post a screen shot?

Thank you!
New Participant
Feb 1, 2023 6:47 PM UTC

I am having this same problem. How do I fix?


New Participant
Feb 1, 2023 7:57 PM UTC

Yes- it rings for text and messages but not phone calls.




New Participant
Jul 25, 2024 12:56 PM UTC

any useful answer from support?

thx

BeckyH
Community Manager
Community Manager
Jul 25, 2024 5:09 PM UTC

any useful answer from support?

thx

I would recommend reviewing your setting to ensure everything is the way you want it. 
There’s more info here, but circle back if you’re still running into problems.
 

New Participant
Sep 3, 2025 6:53 PM UTC

Same. Deleted and reloaded app. Checked settings. Still not ringing. We have three users and no one’s phone rings. Just VM notifications. All three are using IOS. 

Mary-Community_Moderator
Community Manager
Community Manager
Sep 4, 2025 4:36 PM UTC

Same. Deleted and reloaded app. Checked settings. Still not ringing. We have three users and no one’s phone rings. Just VM notifications. All three are using IOS. 

Hi ​@Kelly Joel Ashlie, please contact RingCentral Support directly, as they can perform a deeper diagnostic on the account to identify and resolve the issue.

New Participant
Nov 14, 2025 5:24 PM UTC

I am having to same problem. Niether my desktop or phone will ring.