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New Participant
Oct 13, 2020 9:01 PM UTC
Question

Ring to user's physical phone first?

I wish there was a feature to ring the user's physical phone first and not the app.

4 replies

Oct 13, 2020 9:08 PM UTC

Hello @Rockhouse Marina! You can share this idea HERE. We will update it once it is available. Thank you!

The First Step
Jan 27, 2021 7:34 PM UTC

We just migrated to RingCentral and have found this to be a major flaw for our organization.

New Participant
Jul 27, 2021 11:02 PM UTC

This has been an ask for years. And now that we're heading back to the office it really is necessary.

The First Step
Jul 27, 2021 11:32 PM UTC

The default order is still apps. Feature request is here

https://ideas.ringcentral.com/ideas/CUSTCOM-I-1504

Please vote for this feature