The First Step

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RingCentral App Call Park Notification

7 replies
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Every time a call gets parked via a desk phone, it causes a notification alert (sound) in the RingCentral PC app to go off. It appears to be tied to the "Direct messages" notification sound. When I change the direct messages notification sound, it also changes the parked call notification to match that sound, which is really annoying as I think I'm receiving a direct message every time someone parks a call. I would like to be able to adjust the Call Park notification sound via its own setting without effecting the Direct messages sound. Ideally, I would like to be able to turn the park notification off all together, but keep the direct message notifications on.

K

kyle-1Answer

The First Step

Here is the link to vote on this as a feature request: https://ideas.ringcentral.com/ideas/CUSTCOM-I-5254

A

Anonymous

Hi @Kyle Burgess
This seems like a question more relevant to the customer community and less to the developer community.
I am thus moving it to the correct space for better reach and hopefully, someone will be able to guide you in the right direction there

M

melissa-2

New Participant

If you figure this out, please share! It is annoying that every time a call is parked, we get a notification.

Mary-Community_Moderator

Community Manager

We'll forward this to the Product Team. In the meantime, can one of you submit a Feature Request in the Ideas Portal and post the link here so all of you can vote?

K

kyle-1

AuthorAnswer

The First Step

Here is the link to vote on this as a feature request: https://ideas.ringcentral.com/ideas/CUSTCOM-I-5254

Mary-Community_Moderator

Community Manager

Thank you, @Kyle Burgess!

J

joey-rowell

The First Step

Hello all,

Did anyone find a way to turn the notification off?
i see the post is 2 years old and the link to vote is broken, but maybe its not possible to fix?

Crystal_

Community Manager

Hello all,

Did anyone find a way to turn the notification off?
i see the post is 2 years old and the link to vote is broken, but maybe its not possible to fix?

This feature is still a feature request. You can track and vote for it on our updated request page here: Call Park Notification Control in the RingCentral App.

Let us know if you have any other questions!

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