ringcentral app keeps popping a confirmation notification on IOS devices

Forum|Forum|2 years ago
August 2, 2024
7 replies
208 views

several employees have reported to me that after installing the ringcentral app on their iphones, they get a notification: “Allow App and Book assignment”.

you have either the option to cancel or continue, both options will only make the app pop the notification again after a few minutes. it can last for days.

all devices are on the latest IOS.

smart phone

Mary-Community_Moderator

Community Manager

Hi @Shayits, could you kindly attach a screenshot of the error message here? This will allow us to review the issue with our Product Team. Thank you!

S

ShayitsAuthor

New Participant

Mary-Community_Moderator

Community Manager

Thank you! I will have this checked and get back to you.

S

ShayitsAuthor

New Participant

any updates? this is something that effects our executives as well.

Mary-Community_Moderator

Community Manager

any updates? this is something that effects our executives as well.

Hello @Shayits I've relayed this information to our Product Team. Could you please verify whether this is also showing across other newly installed applications?

S

ShayitsAuthor

New Participant

yes, it does but it’s not consistent with all devices. some seem not getting it at all, or just once.

Mary-Community_Moderator

Community Manager

Thank you for clarifying. I'll pass this information along to them as well and will update you on the next steps.