The First Step

Solved

RingCentral App no longer rings but vibrate only

9 replies
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The RingCentral app on my android device is no longer ringing. Looking at the google play feedback, 2 other members also write in the same complaint. I checked my settings and they have not been changed. Showing its set to Ring Loud with Vibrate disabled.

Is anyone else getting this problem as its started a few days ago and I factory resetted my device to instantly get the same problem with Ring Central first thing.

Thank you.

phone

J

Jessica H.Answer

Community Manager

A patch for this has been released to the Android Google Play Store. Please ensure you are on version 21.3.11. No uninstall/reinstall should be necessary. If you visit the app page, you should see an update available. Thank you!

P

Paul1655432064

Author

The First Step

Update, everyone on my company ringcentral mobile app is no longer ringing. Only on screen display when calls come in without ringing. Please advise.

P

Paul1655432064

Author

The First Step

Further update.

Ring Central system outage causing issues to all Mobile apps only.

Desktop apps seem unaffected so far.

Multiple companies are having the same issue. If you have also, please let me know. More feedback for RingCentral team to resolve the issues will be helpful.

J

jasonmcdaniel

New Participant

I'm having the same issue with my Galaxy s20. Started last Wednesday.

A

Anirban2396911020

The First Step

You can open a support ticket with technical team here:

https://support.ringcentral.com/contact-support.html

and keep a track on this issue

J

Jessica H.

Community Manager

Hi all,

This is a known issue. A patch will be deployed by end of today, please ensure to update to the latest version.

J

jasonmcdaniel

New Participant

Uninstalled and reinstalled, same issue. Has the patch been pushed yet?

T

tish

New Participant

Any updates to this issue? I have a Samsung Galaxy S10 and it's not ringing.

J

Jessica H.Answer

Community Manager

A patch for this has been released to the Android Google Play Store. Please ensure you are on version 21.3.11. No uninstall/reinstall should be necessary. If you visit the app page, you should see an update available. Thank you!

J

jasonmcdaniel

New Participant

Confirmed working again now after patch. Thank you.

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