RingCentral for Teams Desktop plugin running, but Teams RingCentral embedded application says it's loading

I would Like to report this as well for our org that is also happening. Tried Troubleshooting with re-installing app, and re-installing plugin. Not sure what’s causing it to Idle/sleep or maybe it’s something else.

Usually how I notice it is if teams is running on the background then bring to the foreground after x amount of time, it will say plugin is loading. doesn’t usually take long, but sometimes it would just not able to load, so have to quit plugin and re-open. 

Other times it will be the “session timeout” tried to do the steps before, but didn’t work until I also quit/close MS Teams and re-open.

Hopefully there’s a clear permanent resolution for this.

Thanks for sharing these details. I really appreciate the thorough explanation of what you’ve tried so far. I recommend submitting a support ticket as well to track it properly. Hopefully, we’ll be able to identify a permanent fix soon.

Add me to the list of incredibly frustrated customers with this issue. Annoyingly spent four days with support checking random things on our set up before seeing this thread. At least one of our users is losing her mind!

Obviously their assumption was it was an issue with OUR infrastructure!

Simon

Did anyone here have a resolution on this? Or am I to just open a support ticket?

Thanks

Hi ​@dross_keiding, ​​​​​​issues like this can come from a few different things, so the best way to get an accurate assessment and the right fix is to open a support ticket. Our team can take a closer look and help you from there.

The same issue also occurs in our company. Has there already been a solution or any feedback on this?

Hi ​@MNow, at the moment, there’s no new information or workaround available for this issue. Please continue submitting tickets, and we’ll also make sure to keep sharing this with internal support team. 

This may help.

1. Please review this link below and make sure all the steps are followed and the prerequisites are done. Most customers haven’t configured the Azure side to deploy via the RingCentral admin portal.
   
   Installing the RingCentral for Teams embedded app using Microsoft Azure or OAuth: https://support.ringcentral.com/article-v2/Using-the-Microsoft-Team-admin-experience.html?brand=RingCentral&product=RingEX&language=en_US
    
2. You need to also be running the latest plugin. We recommend the auto-update or if you prefer to use a deployment tool, be sure to update quarterly or bi-annual at a minimum. 
    
3. Be sure to whitelist the plugin with your Antivirus and Desktop firewall. 
    
4. Another item to check. You also need to be running the latest version of Chome, if it is loaded AND allow third-party cookies

This may help.

1. Please review this link below and make sure all the steps are followed and the prerequisites are done. Most customers haven’t configured the Azure side to deploy via the RingCentral admin portal.
   
   Installing the RingCentral for Teams embedded app using Microsoft Azure or OAuth: https://support.ringcentral.com/article-v2/Using-the-Microsoft-Team-admin-experience.html?brand=RingCentral&product=RingEX&language=en_US
    
2. You need to also be running the latest plugin. We recommend the auto-update or if you prefer to use a deployment tool, be sure to update quarterly or bi-annual at a minimum. 
    
3. Be sure to whitelist the plugin with your Antivirus and Desktop firewall. 
    
4. Another item to check. You also need to be running the latest version of Chome, if it is loaded AND allow third-party cookies

 

Thank you for this ​@Alex Chan. We appreciate it! 😊