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New Participant
July 4, 2024
Question

Rule to Send Unknown Callers to Voicemail?

  • July 4, 2024
  • 5 replies
  • 349 views

I would like to be able to automatically send all unknown callers to voicemail. Is it possible to accomplish this with a rule? Yes I am aware that I can block callers, and I also have call screening enabled, but that does not stop nuisance callers from distracting me all day long.

Thanks!

    5 replies

    Joe Cache
    RingCentral VIBE Royalty
    RingCentral VIBE Royalty
    July 8, 2024

    Looks like there isn’t that specific type of rule in there just yet - the closest thing is to ask them for their name, under the User/Phone tabs:
     


    From a programming stand point, that would be somethinthey would program in the ‘Custom Rules’ - but they have the old logic from before - the three segments to look at - caller, number, and/or time.

    I would write it up in more detail and post it on their Idea boards - I’ve seen many of them actually added to the core programming.
     

    Participating Frequently
    July 9, 2024

    If you go to your Screening, Greeting and Hold Music section and click "blocked calls", there's an option for blocking calls with no caller ID. You'd select the "calls and faxes" option from the dropdown and it will send those calls to a disconnect message.

    Not quite the same as your VM, but maybe that's good enough for you. 

    BeckyH
    Community Manager
    Community Manager
    July 11, 2024

    Thanks, @Joe Cache and @tak-it1 for jumping in here. 
    @Mr. Question Did their recommendations help you? If so, can you mark the one that addresses your use case as “best answer”? This can help other customers who share your use case to get the answer they need!
    And if not, please let us know how we can help further. 

    New Participant
    October 11, 2025

    We could really use this same feature. 

    Mary-Community_Moderator
    Community Manager
    Community Manager
    October 13, 2025

    We could really use this same feature. 

    Hi ​@canyouhearmenow
    This feature isn’t available at the moment, but you can vote for an existing feature request here: Send unknown callers to voicemail.