SMS Not Working

Here we are on day 35+ paying for business sms but it's STILL not working.

We are still down :( 4 days. what is going on?

Going on a week without SMS. We were told it was a TCR issue. I watched the Webinar and decided to contact other services to see if they were having issues. They aren't. Now we are being told it's an outage. Which is it? How is the technical support team so disconnected from everyone else that's been contacting us from RingCentral? I just want answers on how we can get our SMS back up and running so our business can stop losing money.

Hi Jason, I just shot you an email with specifics regarding your account. Unfortunately, there was an issue that impacted deliverability for some RingCentral customers, we have been working to resolve and most of these customers should see their service working again soon. Unfortunately, some customers that were impacted will need to complete TCR registration before SMS can be re-enabled. Those customers are being contacted and will be assigned an account specialist to help complete the process as quickly as possible.

I have sent in 3 TCR Documents and still the SMS is not working. Now I just paid a registration fee of which Ring Central mentioned they would cover the costs initially when I signed up last year. I have no SMS connected to my phone number still. I will be cancelling my account with Ring Central as the worst customer service and service I have seen from a company. I have contacted customer service 3 times and got no where.