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New Participant
Aug 28, 2019 2:55 PM UTC
Question

sms survey

We would like to enhance our ring central account to be able to send simple surveys to customers via SMS after communicating with them via phone and text messaging in the Ring Central app. Then we want to gather the responses to produce reports - in excel or another app if we must integrate another app. Does this capability exist or can it be added?

    3 replies

    New Participant
    Jan 21, 2020 6:16 PM UTC
    Hi Saadet, is there any plan to offer that feature in the future?

    The First Step
    Jul 30, 2020 4:24 AM UTC
    Hey Rose, we don't offer this capability at the moment
    The First Step
    Jun 23, 2021 3:11 PM UTC

    I know this is a late reply, but you can use Postcall to do this, if you're happy integrating an external tool.

    You can definitely export the results to Excel if you wanted to run your own reports, although Postcall has its own dashboards as well.