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New Participant
August 28, 2019
Question

sms survey

  • August 28, 2019
  • 3 replies
  • 436 views
We would like to enhance our ring central account to be able to send simple surveys to customers via SMS after communicating with them via phone and text messaging in the Ring Central app. Then we want to gather the responses to produce reports - in excel or another app if we must integrate another app. Does this capability exist or can it be added?

    3 replies

    New Participant
    January 21, 2020
    Hi Saadet, is there any plan to offer that feature in the future?

    The First Step
    July 30, 2020
    Hey Rose, we don't offer this capability at the moment
    The First Step
    June 23, 2021

    I know this is a late reply, but you can use Postcall to do this, if you're happy integrating an external tool.

    You can definitely export the results to Excel if you wanted to run your own reports, although Postcall has its own dashboards as well.