The First Step

Question

Snom PA1

Forum|Forum|5 years ago
August 6, 2021
7 replies
2449 views

Has anyone ever connected a Snom PA1 SIP paging adapter to be used with an existing overhead paging system with their Ring Central account? Is the PA1 device compatible with RC and if so what type of license is required?

phone

T

tak-it1

Participating Frequently

Yep, we use these all the time. No compatibility issues with RC whatsoever. Super simple to set up as both a paging device and a night ringer if they want overhead ringing.

T

Tony2402623020

Author

The First Step

Thanks, tak-it1 for your response. What type of license are you using to program the paging device?

A

adamramczyk

The First Step

I've gotten a few recommendations for it and am attempting to now. Having issues connecting the SNOM as a Paging Device so far but will update once I get it connected.

T

Tony2402623020

Author

The First Step

I did figure this out and no extra license was required. Under Phones and Devices click on Paging Devices and then add new device. Once you enter a name for the paging device and select the Outbound Proxy depending on your location the web portal will provide all the details that are needed to enter into the paging device (might want to copy it down or screenshot).

Log into the paging device and look for Setup and Identity 1, enter the information that was provided on the RC web portal and save. After connecting the paging device to your network the device should show on the web portal (Phones and Devices>Paging Devices) with a green check mark.

You also need to add a page option under Groups and Paging Only, name it, select the device that will receive the page and the extensions that are allowed to page the device.

Hope this helps.

R

rbild

New Participant

I did figure this out and no extra license was required. Under Phones and Devices click on Paging Devices and then add new device. Once you enter a name for the paging device and select the Outbound Proxy depending on your location the web portal will provide all the details that are needed to enter into the paging device (might want to copy it down or screenshot).

Log into the paging device and look for Setup and Identity 1, enter the information that was provided on the RC web portal and save. After connecting the paging device to your network the device should show on the web portal (Phones and Devices>Paging Devices) with a green check mark.

You also need to add a page option under Groups and Paging Only, name it, select the device that will receive the page and the extensions that are allowed to page the device.

Hope this helps.

I know this is an old thread but I thought i’d add on to this with a problem I just resolved. RC uses TLS 1.2 so i believe PA1 will not work, but PA1+ will. You also have to add “;transport=tls” to the end of the outbound proxy entry. So it should look like (sip10.ringcentral.com:5096;transport=tls). This is nowhere to be found in any documentation so I hope this saves someone from a headache.

P

pbuss9116

New Participant

I did figure this out and no extra license was required. Under Phones and Devices click on Paging Devices and then add new device. Once you enter a name for the paging device and select the Outbound Proxy depending on your location the web portal will provide all the details that are needed to enter into the paging device (might want to copy it down or screenshot).

Log into the paging device and look for Setup and Identity 1, enter the information that was provided on the RC web portal and save. After connecting the paging device to your network the device should show on the web portal (Phones and Devices>Paging Devices) with a green check mark.

You also need to add a page option under Groups and Paging Only, name it, select the device that will receive the page and the extensions that are allowed to page the device.

Hope this helps.

I did figure this out and no extra license was required. Under Phones and Devices click on Paging Devices and then add new device. Once you enter a name for the paging device and select the Outbound Proxy depending on your location the web portal will provide all the details that are needed to enter into the paging device (might want to copy it down or screenshot).

Log into the paging device and look for Setup and Identity 1, enter the information that was provided on the RC web portal and save. After connecting the paging device to your network the device should show on the web portal (Phones and Devices>Paging Devices) with a green check mark.

You also need to add a page option under Groups and Paging Only, name it, select the device that will receive the page and the extensions that are allowed to page the device.

Hope this helps.

I know this is an old thread but I thought i’d add on to this with a problem I just resolved. RC uses TLS 1.2 so i believe PA1 will not work, but PA1+ will. You also have to add “;transport=tls” to the end of the outbound proxy entry. So it should look like (sip10.ringcentral.com:5096;transport=tls). This is nowhere to be found in any documentation so I hope this saves someone from a headache.

I wanted to echo the above workaround. We were doing a hot cut for a hospital and after 15 hours we started to connect the SNOM paging adapters. If I had not found this thread we would have been sunk! Many thanks.

BeckyH

Community Manager

So stoked to know this helped, @pbuss9116!

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