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New Participant
September 23, 2024
Question

Some cell phone operators such as Vivo and Tim are unable to complete any calls to our company.

  • September 23, 2024
  • 1 reply
  • 40 views

I'm in a branch office in Brazil and some operators haven't been able to complete the calls, RingCentral doesn't receive the notification and these numbers aren't displayed in the call logs.

Does anyone have any idea what it could be?

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
September 25, 2024

Hello @Alexandre Zanardo, please submit a ticket for this issue to be investigated and isolated. To do so, visit https://support.ringcentral.com/new-case.html.