Skip to main content
New Participant
Sep 23, 2024 8:59 PM UTC
Question

Some cell phone operators such as Vivo and Tim are unable to complete any calls to our company.

I'm in a branch office in Brazil and some operators haven't been able to complete the calls, RingCentral doesn't receive the notification and these numbers aren't displayed in the call logs.

Does anyone have any idea what it could be?

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
Sep 25, 2024 4:26 PM UTC

Hello @Alexandre Zanardo, please submit a ticket for this issue to be investigated and isolated. To do so, visit https://support.ringcentral.com/new-case.html.