bbetechnicalassistance

The First Step

Question

Take additional calls while on hold

Forum|Forum|4 years ago
June 22, 2022
1 reply
334 views

How do I take additional calls from the queue while I have a caller on hold in that queue?

call queues

Mary-Community_Moderator

Community Manager

Hi! You can only take one call at a time in the Call Queue, which is why there should be other members who have to take other incoming calls.