TCR Denial

Forum|Forum|2 years ago
February 12, 2024
13 replies
1154 views

Our TCR has been denied 2x now. Do you have direct person for us to work with to get approval? We are doing our diligence to be in compliance with no help and support. Our campaign is not unsolicited We are replying to a request.

tcr

Best answer by Spectra

Hi all,

I’ll share a little of what I know about TCR registration:

First, TCR registration is a requirement no matter which cloud provider you choose 8X8, Vonage, Zoom, etc., and not all providers offer SMS/MMS, and if they do, it’s not with a unified number for calling, fax & text, as RingCentral.

So basically, you create a “Brand” which doesn’t take very long, and then you create the “Campaign”.

The campaign doesn't require you to identify each user/number that you intend to text with from the campaign, you’re identifying which types of messages that you intend to text.

Lastly, mobile carriers require all business SMS user to register with The Campaign Registry (TCR). The rejections don’t come from RingCentral, but from the TCR itself, as the TCR is not a RingCentral entity.

Here are some links to additional information, hopefully they’re helpful:

What is TCR Registration
https://vimeo.com/786397152

TCR business registration FAQ
https://partnersupport.ringcentral.com/article-v2/TCR-business-registration-FAQ-partner.html?brand=Partner&product=RingEX&language=en_US
Setting up TCR registration and assigning numbers to your SMS campaigns
https://partnersupport.ringcentral.com/article-v2/Setting-up-TCR-registration-and-assigning-numbers-to-your-SMS-campaigns-partner.html?brand=Partner&product=RingEX&language=en_US&pills-nav=brand
Choosing the right SMS campaign for your local phone numbers
https://partnersupport.ringcentral.com/article-v2/Choosing-the-right-SMS-campaign-for-your-local-phone-numbers-partner.html?brand=Partner&product=RingEX&language=en_US
SMS consent requirements and examples
https://partnersupport.ringcentral.com/article-v2/SMS-consent-requirements-and-examples-partner.html?brand=Partner&product=RingEX&language=en_US

Show previous replies

M

Montgomery Manor Albuquerque

New Participant

...having the exact same issue….TCR has rejected 3 of our “campaigns” for various impossible to decipher reasons...this is super frustrating because, like you, we followed all the “advice” on how to submit a “campaign” that would be approved….all I need to do is communicate with the tenants ………..here’s the last one...

Ex. DCA2 declined sharing request for campaign CEFQQMK. Explanation: Needs compliant and accurate CTA information, update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, mssg frequency and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (861)
Registration requires strict adherence to carrier SMS policies, as well as detailed information using SMS, and how you are obtaining consent.

H

hollyrenee

New Participant

I was hoping I’d come here and find an answer. After repeated attempts, we were approved to receive texts, but we are still waiting for approval to be able to respond or to send texts.

”Unfortunately, it didn’t meet industry compliance requirements. Please review the error message(s) below to assist with your resubmission.

DCA2 declined sharing request for campaign C3I8ZUE. Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, mssg frequency and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)”

Our objective was to not lose any texts that might be sent to our land-line and respond if necessary. We are not looking to do any mass texting. I thought it would be an easy process. we started the first of January 2025 and still can’t respond to texts and received this recent rejection notification. we will attempt to respond appropriately and hopefully get this approval. What’s frustrating is that we get SO MANY junk texts from other people! How in the world did they get approved?!?

We appreciate any help or insight anyone can provide!

Mary-Community_Moderator

Community Manager

I was hoping I’d come here and find an answer. After repeated attempts, we were approved to receive texts, but we are still waiting for approval to be able to respond or to send texts.

”Unfortunately, it didn’t meet industry compliance requirements. Please review the error message(s) below to assist with your resubmission.

DCA2 declined sharing request for campaign C3I8ZUE. Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, mssg frequency and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)”

Our objective was to not lose any texts that might be sent to our land-line and respond if necessary. We are not looking to do any mass texting. I thought it would be an easy process. we started the first of January 2025 and still can’t respond to texts and received this recent rejection notification. we will attempt to respond appropriately and hopefully get this approval. What’s frustrating is that we get SO MANY junk texts from other people! How in the world did they get approved?!?

We appreciate any help or insight anyone can provide!

Hi @hollyrenee, please send me a DM. I’d like to help.

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