The First Step

TCR Registration problem (rejected too many times).

Forum|Forum|1 year ago
February 24, 2025
22 replies
1171 views

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.

The most recent rejection cited the following:

"DCA2 declined sharing request for campaign C5S6IMG. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)"

Any advice how to resolve the problem with TCR Registration?

And any specific examples or templates of acceptable submissions for each required field in the form?

Thank you in advance

Akash Kumar

BeckyH

Community Manager

TCR Registration problem (rejected too many times).

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.

The most recent rejection cited the following:

"DCA2 declined sharing request for campaign C5S6IMG. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)"

Any advice how to resolve the problem with TCR Registration?

And any specific examples or templates of acceptable submissions for each required field in the form?

Thank you in advance

Akash Kumar

Please DM @Mary-Community_Moderator or myself and we can help you dig into this further and escalate as needed.

B

bgrimshaw

The First Step

I am having the exact same experience. Been “approved” by them on the call and implemented all changes word for word. Still been rejected 4 times.

We got that exact same denial today. They told me it is now because we need to include “types of messages” in the checkbox and the terms and conditions. Both brand new requirements.

We have been running in circles for months. I’ve seen other companies say they can have it approved in 5-7 days. We are looking to move to them instead. At this point we could open the new account and have all TCR approved over there before RC even gets back to us.

O

Oakmont Remodeling

New Participant

Same exact experience. I have found that my application was rejected for the 4th time since November. I have spent many hours on the phone with their support center and have had them talk/walk me through every aspect of the application. I have called and gotten advice on how to word or reword something and the very next time I call a different representative tells me something different. I even shared my screen with a representative the last time a reapplied to ensure that my application wasn’t rejected again. All the help I have received has proven to be the very opposite as my application was rejected again. This process is ridiculous.

Mary-Community_Moderator

Community Manager

Same exact experience. I have found that my application was rejected for the 4th time since November. I have spent many hours on the phone with their support center and have had them talk/walk me through every aspect of the application. I have called and gotten advice on how to word or reword something and the very next time I call a different representative tells me something different. I even shared my screen with a representative the last time a reapplied to ensure that my application wasn’t rejected again. All the help I have received has proven to be the very opposite as my application was rejected again. This process is ridiculous.

Hi @Oakmont Remodeling, please send me a DM with your account information. I’d like to help.

A

Ash Kumar

Author

The First Step

Same exact experience. I have found that my application was rejected for the 4th time since November. I have spent many hours on the phone with their support center and have had them talk/walk me through every aspect of the application. I have called and gotten advice on how to word or reword something and the very next time I call a different representative tells me something different. I even shared my screen with a representative the last time a reapplied to ensure that my application wasn’t rejected again. All the help I have received has proven to be the very opposite as my application was rejected again. This process is ridiculous.

Hi @Oakmont Remodeling, please send me a DM with your account information. I’d like to help.

They are just useless and do not have any proper resolution.

I have tried connecting them 100 times from 6th Nov 2024 but after 4 months. We are still not able to complete our TCR registration. Just useless and waste of time.

BeckyH

Community Manager

Same exact experience. I have found that my application was rejected for the 4th time since November. I have spent many hours on the phone with their support center and have had them talk/walk me through every aspect of the application. I have called and gotten advice on how to word or reword something and the very next time I call a different representative tells me something different. I even shared my screen with a representative the last time a reapplied to ensure that my application wasn’t rejected again. All the help I have received has proven to be the very opposite as my application was rejected again. This process is ridiculous.

Hi @Oakmont Remodeling, please send me a DM with your account information. I’d like to help.

They are just useless and do not have any proper resolution.

I have tried connecting them 100 times from 6th Nov 2024 but after 4 months. We are still not able to complete our TCR registration. Just useless and waste of time.

Ash, we can help to escalate. Please reach out to Mary or I and we can help further.

A

Ash Kumar

Author

The First Step

Same exact experience. I have found that my application was rejected for the 4th time since November. I have spent many hours on the phone with their support center and have had them talk/walk me through every aspect of the application. I have called and gotten advice on how to word or reword something and the very next time I call a different representative tells me something different. I even shared my screen with a representative the last time a reapplied to ensure that my application wasn’t rejected again. All the help I have received has proven to be the very opposite as my application was rejected again. This process is ridiculous.

Hi @Oakmont Remodeling, please send me a DM with your account information. I’d like to help.

They are just useless and do not have any proper resolution.

I have tried connecting them 100 times from 6th Nov 2024 but after 4 months. We are still not able to complete our TCR registration. Just useless and waste of time.

Ash, we can help to escalate. Please reach out to Mary or I and we can help further.

There is at least 10 to 15 escalation made on our case but nothing works. Our TCR is still under review and we are waiting from 14th Feb 2025

Mary-Community_Moderator

Community Manager

Same exact experience. I have found that my application was rejected for the 4th time since November. I have spent many hours on the phone with their support center and have had them talk/walk me through every aspect of the application. I have called and gotten advice on how to word or reword something and the very next time I call a different representative tells me something different. I even shared my screen with a representative the last time a reapplied to ensure that my application wasn’t rejected again. All the help I have received has proven to be the very opposite as my application was rejected again. This process is ridiculous.

Hi @Oakmont Remodeling, please send me a DM with your account information. I’d like to help.

They are just useless and do not have any proper resolution.

I have tried connecting them 100 times from 6th Nov 2024 but after 4 months. We are still not able to complete our TCR registration. Just useless and waste of time.

Ash, we can help to escalate. Please reach out to Mary or I and we can help further.

Hi @Ash Kumar, I replied to your DM yesterday and am waiting for your response. Let me know when you’re ready to continue the conversation! Thanks!

C

Chirag3514922020

The First Step

@Mary-Community_Moderator

Today marks the 7th calendar day that we cannot even update our TCR registration request. This shows up on the Confirm Order page.

Today marks the 20th calendar day since the absolute disaster with outbound SMS. Not a single person at RingCentral gave us consistent advice. We did everything you ask us to do and TCR requests keep on getting rejected.

Your VPs seem to have gone in hiding.

You’re breaking more things than fixing. We aren’t getting any further with outbound SMS. RingCentral has screwed up more in a couple months than all our other vendors combined in the last 24 months. I am not just frustrated. I am very angry!

Mary-Community_Moderator

Community Manager

@Mary-Community_Moderator

Today marks the 7th calendar day that we cannot even update our TCR registration request. This shows up on the Confirm Order page.

Today marks the 20th calendar day since the absolute disaster with outbound SMS. Not a single person at RingCentral gave us consistent advice. We did everything you ask us to do and TCR requests keep on getting rejected.

Your VPs seem to have gone in hiding.

You’re breaking more things than fixing. We aren’t getting any further with outbound SMS. RingCentral has screwed up more in a couple months than all our other vendors combined in the last 24 months. I am not just frustrated. I am very angry!

@Chirag3514922020 I’ve replied through our Community email thread, and we’ll have someone reach out to assist you.

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