The First Step

TCR Registration problem (rejected too many times).

Forum|Forum|1 year ago
February 24, 2025
22 replies
1171 views

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.

The most recent rejection cited the following:

"DCA2 declined sharing request for campaign C5S6IMG. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)"

Any advice how to resolve the problem with TCR Registration?

And any specific examples or templates of acceptable submissions for each required field in the form?

Thank you in advance

Akash Kumar

Show previous replies

BeckyH

Community Manager

I’m enduring the same thing. I am probably on my 12th decline for SMS registration since I opened my RC account in Feb 2025, yes just 3 months. We don’t even do text messages marketing. We only utilize it for customer service and helping customers with purchases. RC even put in their own ticket on my behalf and then I get a different decline. This is getting ridiculous. We have been texting with customers since 2017 and I can’t tell you how many customers call me all pissed off that we didn’t reply to their text. I have a big image on my website saying texting doesn’t work and on social media but people still text us. I’m sure I’ve lost business due to our customers not getting a reply. Also not to mention we can’t get into several accounts because they text our store number a code but we don’t have texting. It is so frustrating. I wish I could just speak to 1 person and they could tell me everything that is wrong or what I need to do so we can get this done.

With that many declines, we can help escalate this.
Shoot us an email at Community.Support@RingCentral.com

R

rob-jensen

New Participant

Same issue, but worse. This last rejection was after spending four hours with a RC rep going through every detail of the application. The RC rep was confident it would get approved this time. We paid the fee for the third time only to get another rejection. To make things worse, ALL the changes I submitted and were deleted. The application text had reverted to version 1 done months ago before it was submitted. Likely because the rep was making changes on their end which caused a glitch. WTF?!

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