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The First Step
November 3, 2024
Question

TCR SMS Campaign registration frustration

  • November 3, 2024
  • 13 replies
  • 642 views

Read all I can find on this but no help found on this issue.

Being a psychiatry practice, we can not allow public access to our private Electronic Medical Records (EMR) server.
So my question is; how are we to complete the website section of the TCR?

    13 replies

    The First Step
    December 3, 2024

    The Ring Central TCR registration is a NEVER ENDING loop of BS. They do not approve on purpose.

    Agreed.

    I am trying to get tcr sms registered. I have submitted the form several times and they seem to come up with a different excuse each time. I only want it for communication with my clients and not have to use my cell phone.

     

    Now I'm stuck on privacy policy,  which I have sent the link to several times and Call to Action.  I'm not using it for marketing, only communication with my current clients only.

    Hello ​@indytycoon, I have responded to your direct message. 

    Here we go again.  This is beyond ridiculous,  one excuse after another.  I have spent countless hours making changes to my website, privacy policy and T&C.  Now I get this:

     

    Unfortunately, your NaptownIT SMS registration was not approved by TCR for the following reason(s):

    • Opt-In language on website needs to be specific to SMS and not included with other forms of communication (voice, email, etc.).

    Once you have corrected the above issues with your registration, please resubmit your SMS application in your online account. Resubmissions may incur additional application fees and may take up to 20 business days for approval.

    For more information on the registration process and what is required by TCR please visit https://support.ringcentral.com/sms-registration.html

    Thank you for using RingCentral.

     

    Make up your freaking minds, Ringcentral!  I think it's all about collecting extra fees each time you resubmit. 

    New Participant
    January 9, 2025

    Same issue as above.  Single number account that works as concierge for building of medical professional.  Phone from their office- not on RC- overflow to this desk.  Messages are taken and texted to doctors.  Very simple.  Call back X etc.  Communication only between desk and doctors who have provided their cell numbers.  I have made a website- for no reason at all.  I have tried to submit this multiple times.  Some things are accepted but something always wrong.  Then the next time the last area deemed acceptable is now not.  No continuity. 

     

    Mary-Community_Moderator
    Community Manager
    Community Manager
    January 9, 2025

    Same issue as above.  Single number account that works as concierge for building of medical professional.  Phone from their office- not on RC- overflow to this desk.  Messages are taken and texted to doctors.  Very simple.  Call back X etc.  Communication only between desk and doctors who have provided their cell numbers.  I have made a website- for no reason at all.  I have tried to submit this multiple times.  Some things are accepted but something always wrong.  Then the next time the last area deemed acceptable is now not.  No continuity. 

     

    Hey ​@marty773,

    I’m here to assist you! The TCR Team will reach out to provide the steps and requirements for approval. In the meantime, please email us your details at community.support@ringcentral.com so we can help you further. Kindly include the following information:

    • Name
    • Email
    • Contact Number
    • Preferred Callback Time (with Time Zone)