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The First Step
June 21, 2021
Question

Text to extension,Text to Extension

  • June 21, 2021
  • 2 replies
  • 1914 views

Is it possible to text to a specific extension rather than just the main number? We get texts that are intended for different business units and it gets confusing.

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Is it possible for an outside person to text to a specific extension? Rather than the main number? We are having issues with texts coming in for different parts of our business and it is getting confusing.

    2 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    June 21, 2021

    Yes, an extension must have a direct number assigned so it will receive an SMS.

    The First Step
    June 21, 2021

    @Mary-Community_Moderator is it possible for a client to text extension 101 versus 102 or the main number?