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New Participant
August 28, 2024
Question

This redirect failed because URL blocked.

  • August 28, 2024
  • 7 replies
  • 5706 views

Whenever I try to log in I get this error “This redirect failed because URL blocked. Please contact our support.”

    7 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    September 9, 2024

    Hello @MDAGUMAN, Could you please elaborate on how you're logging in?

    New Participant
    September 13, 2024

    I have this exact same issue trying to log in through the Ring Central website, using Microsoft Edge as my web browser. I type in my username and password and am greeted with that same message.

     

    New Participant
    September 20, 2024

    This redirect failed because URL blocked. Please contact our support.

    Same message, using Chrome, Opera and/or Safari.

    New Participant
    October 25, 2024

    I’m having this problem on all browsers that I try. 
     

    Crystal_
    Community Manager
    Community Manager
    October 28, 2024

    I’m having this problem on all browsers that I try. 
     

    If you're accessing a saved or bookmarked link, please try re-entering the address manually in a new tab or browser. This can help refresh the page connection and may resolve any loading issues.

    New Participant
    December 6, 2024

    I have a user reporting this problem. I had him try manually and use the Google link/button for single sign on and he receives the same message.

    Note: This was never a problem till today and all users sign in this way and no one else has reported this.

    I looked in the support site and found no solution and then found this in the community site, but I see no recommendation or solution.

    Has anyone found a solution or workaround?

     

    Thanks,

     

     

    Mary-Community_Moderator
    Community Manager
    Community Manager
    December 9, 2024

    I have a user reporting this problem. I had him try manually and use the Google link/button for single sign on and he receives the same message.

    Note: This was never a problem till today and all users sign in this way and no one else has reported this.

    I looked in the support site and found no solution and then found this in the community site, but I see no recommendation or solution.

    Has anyone found a solution or workaround?

     

    Thanks,

     

     

    Hi ​@ccramm,

    If the user is still experiencing this issue after troubleshooting steps like refreshing or reloading the webpage, please submit a ticket at https://support.ringcentral.com/new-case.html for further assistance.

    Thank you!