The First Step

Transferring Calls not Working

11 replies
1070 views

This issue has reappeared again this morning:

https://community.ringcentral.com/questions/103364/transferring-calls-not-working.html?childToView=103368#answer-103368

Seems the update has been re-applied.

ringcentral app

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Mary-Community_Moderator

Community Manager

It tells the caller that the call has experienced an internal error and the call will be terminated and the call was terminated. RingCentral has setup a ticket.

Thanks for submitting a ticket! I can see it’s already been escalated to our Tier 2 team. They’ll take a closer look at the issue and work with you until it’s fully resolved.

Hi Mary - is there any update on this?

Hello @Michael Wheatley, could you please submit a support ticket for your issue and send me the ticket number via DM? That way, I can help follow up on it for you.

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