Unable the send SMS even though I am registered

2 replies
152 views

I successfully registered my number and got it approved. I can receive SMS, but cannot reply because it still says I’m not registered. Everything in the RingCentral admin portal indicates that I am already registered.

BeckyH

Community Manager

I successfully registered my number and got it approved. I can receive SMS, but cannot reply because it still says I’m not registered. Everything in the RingCentral admin portal indicates that I am already registered.

I would recommend creating a case. This may need a reset from Telco Ops.
When you create the case, send me the case. number and I’ll follow up with it.

M

MWMBCrc

Author

The First Step

No need to create a case. I had a hunch that if I closed the RingCentral app and logged back in, that it might pick up the approved status.

It worked! I can now receive and send replies using the Windows app.

It would be nice to have the app updated so that it gets real-time status for things like this, but this simple step seems to be a reasonable work-around in the meantime.

Maybe I still need to create a ticket for another issue. If I make a voice call to this SMS number , I get “Number Not Valid”. Does that mean that the porting process is incomplete or that this number is SMS-only and cannot receive voice calls?

Thanks!

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