Unable to call 311 using a digital line (desk phone) or RingCentral App

Voting for this.

It may be in your SIP DigitMap - which if you don't know what you'd be changing, I would not.

We went from a 3-digit to a 4-digit extension and suddenly our phones would not dial one of our sites. Turned out to be that the masking on one of the Digitmap rules rewrote it.

Example from a Yealink 21P: (under Setting / Dial Plan)

This would have to be updated on each phone, via the GUI.

Hope that helps.

@Jemdell Dela Cruz If this is a feature request, please put it in the Ideas Portal found HERE.