Unable to enable "Automatic Call Recording" from admin portal

Question

Just notice the "Automatic Call Recording" is no longer activated. We went to Admin Portal > Phone System > Auto-Receptionist > General Settings > Call Recording, but only see the "on-demanding recording" option. Has ringcentral taken off the "automatic call recording" recently?

Mary-Community_Moderator · Answer

Hi Josh, Automatic Call Recording is automatically enabled and available to Office Premium and Ultimate customers only. If your plan is within those mentioned,  kindly coordinate with Tech Support to troubleshoot. You can create a case at https://support.ringcentral.com/new-case.html?language=en_US. If you have more questions about Automatic Call Recording, you can go to https://support.ringcentral.com/article/Automatic-Call-Recording-Frequently-Asked-Questions.html#FAQ2.

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