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Ben1585117013The First Step
The First Step
January 2, 2021
Question

Unable to send SMS to short code

  • January 2, 2021
  • 2 replies
  • 408 views

Error message "sending SMS from/to extension numbers is not available"

    2 replies

    Mary-Community_Moderator
    Community Manager
    Mary-Community_Moderator
    Community Manager
    January 4, 2021

    Hi Ben,


    Can you send a screenshot here of the error you're getting?

    Mary-Community_Moderator
    Community Manager
    Mary-Community_Moderator
    Community Manager
    January 4, 2021

    Hi Ben,


    Sending SMS on short codes/digits is not available, and the reason you're getting that error is that it is being recognized as an extension number.

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