User Call Queue Availablity

Forum|Forum|3 years ago
September 16, 2022
2 replies
790 views

We have a larger RC environment with over 100 call queues. I am looking to be able to pull some type of report or see some info in the analytics portal that shows a reps total available time in call queues. We are trying to be able to monitor how long employees are available for calls during their workday.

call queues

Best answer by Mary-Community_Moderator

Hi Andy, there is no option to pull this report in our Analytics Portal. However, we have an App Partner that may have this feature. It is called RSI. Learn more about it at https://www.ringcentral.com/apps/shadow-all-in-one-analytics.

Mary-Community_ModeratorAnswer

Community Manager

Hi Andy, there is no option to pull this report in our Analytics Portal. However, we have an App Partner that may have this feature. It is called RSI. Learn more about it at https://www.ringcentral.com/apps/shadow-all-in-one-analytics.

B

bpark

New Participant

Hi, I am looking for the same thing and the Audit Trail is the only place where you can see in and out of the queue and can build some logic on time in/out from there.

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