Users showing active on phone, but are not

They are showing active on everyone's phone that has them as one of their users in Presence. I have tried rebooting a phone showing that, and after the restart, these two users buttons are still showing lit up. The Desktop App correctly shows them as off the phone. Any help is appreciated.

After hours, I tried restarting all phones on our system (I enforced the branch templates for all locations) and the lights are no longer showing as active. Not sure why, but this did resolve the issue.

Hi John, if it happens again, please submit a ticket with Tech Support.