Users showing active on phone, but are not

3 replies
1300 views

I have two users that after disconnecting from a conference call this morning, are now showing as active on everyone's phones (that have them in their quick dial list). I am not sure what is happening, or how to clear this. Has anyone ever had this issue, aor any suggestions? We have tried restarting both of these phones.

hud

J

john-crocker

Author

The First Step

They are showing active on everyone's phone that has them as one of their users in Presence. I have tried rebooting a phone showing that, and after the restart, these two users buttons are still showing lit up. The Desktop App correctly shows them as off the phone. Any help is appreciated.

J

john-crocker

Author

The First Step

After hours, I tried restarting all phones on our system (I enforced the branch templates for all locations) and the lights are no longer showing as active. Not sure why, but this did resolve the issue.

Mary-Community_Moderator

Community Manager

Hi John, if it happens again, please submit a ticket with Tech Support.

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