Voice Mail limits?

2 replies
538 views

A user reported that she was not receiving email alerts when she received a new email.
When I checked her setup, the app was reporting "99+" voice mails. When I called her extension, I left a voice mail and it did not show in the list, and there was no notification that there was a new voice mail.

Is there a limit to the number of voice mails for the users?
Is there a sync delay after deleting voice mails before it allows more?

J

john-oliphant

RingCentral VIBE Royalty

Start with the Messaging Notifications in her user account. All good there?

Junk email folder?

I’ve had users with plenty more than 99, but I don’t know the limits.

Problem Solver

Participating Frequently

I believe the limit for how many voicemails a given extension can receive is 200. If she already has 200 voicemails, I bet that’s the reason. Check the admin portal > Users > the column Msg to see how many voicemail she has received and how many of them she listened to.

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