Voicemail email notifications

3 replies
922 views

I have a person who left the company. I have re-assigned their phone to another person. The email notifications for voicemails still is going to the old employee. How can I remove them from the notification list?

Mary-Community_ModeratorAnswer

Community Manager

You may check the Voicemail Messaging Notifications of the user. Check the guide [here][1]. [1]: https://support.ringcentral.com/article/9740.html

Mary-Community_Moderator

Community Manager

Did you create a new extension for the user or re-use the old one?

C

csalmon

Author

The First Step

I used the old extension and changed the user information. The old name shows on the phone but it's OK in RingCentral. The old employees email is getting notifications still.

Mary-Community_ModeratorAnswer

Community Manager

You may check the Voicemail Messaging Notifications of the user. Check the guide [here][1]. [1]: https://support.ringcentral.com/article/9740.html

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