Voicemail Numbers Now Read As Numeric

4 replies
760 views

Starting a few weeks ago, when listening to a voicemail the caller phone number is recited as a large number.

For example, 419-221-8727 is read "four billion one hundred ninety-two million two hundred eighteen thousand seven hundred twenty-nine" instead of "four one nine two two one eight seven two seven."

I saw forum posts from 1+ years ago saying it was a known issue called JIRA CNV-28823.

Any changes / fixes?

BeckyH

Community Manager

@Harrison Keating Have you checked to make sure you are on the latest version of the app?

C

chuckmetzger

The First Step

Any update on this as we're having the same problem on two new client accounts?

Mary-Community_Moderator

Community Manager

The issue is related to a Known Issue we currently have in our system. The Product Team is investigating it as a bug, and there is no currently available ETR when it will be resolved. Rest assured that they are working to resolve it. I am following this ticket, and I will make sure to update here once they fix it.

A

andypompura

New Participant

Is there a known timeframe as to when this issue will be resolved? It seems to be still occurring on the phone app.

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