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New Participant
April 5, 2022
Solved

We need a way to default out of menu prompts after one playing. Currently hardcoded at three.

  • April 5, 2022
  • 1 reply
  • 348 views

There needs to be a toggle or option to allow Admins to set defaulting out of a menu at one playing instead of three. This is a standard call center process. There is no way to prompt callers to "stay on the line and you will be connected". This doesn't make sense.

Best answer by Mary-Community_Moderator

We have an existing feature request for this in our Ideas Portal, and the team is currently reviewing it. Make your vote count as well. Please click here.

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
April 5, 2022

We have an existing feature request for this in our Ideas Portal, and the team is currently reviewing it. Make your vote count as well. Please click here.