Question

Which settings take priority Between Call Queue Group and Ring Group

Forum|Forum|6 years ago
December 5, 2019
1 reply
149 views

nels-larsen
New Participant

Which settings take priority Between Call Queue Group and Ring Group article doesn't speak to when and how one overrides the other.

J

+3

Jessica H.
Community Manager
Forum|Forum|6 years ago
December 16, 2019

Hi Nels,

These functionalities are usually used in different situations, and not simultaneously. If a call comes in, it will be routed to either a queue or group, depending on how it is set up.

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