Why dooes my current call get put on hold when a second call comes in?

Hi, is this happening on every call?

Yes, this happens with every call I am on. When another call comes in, the current call I'm on gets put on hold right around the 2nd-3rd ring from caller #2.

Thank you. I've submitted a tech support request.

Hello, Was there a solution for this? can you please share. This is happening to me now. @Mary-Community_Moderator

I am experiencing this same issue. Was there a resolution to it? We tried a new headset, reviewed all the settings, reinstalled the desktop app, and even tried just using the web browser version (suggested by RC tech support) but the issue is still occurring.